ShopSite® is the easiest-to-use shopping cart software for small to medium-sized businesses.
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Support for individual merchants is initially provided by your ShopSite hosting provider. If you are no longer hosted by a ShopSite partner and you need direct support you can purchase direct support as well as upgrade support.
We also offer the following free resources that Merchants can use.
The ShopSite Help and Resource Center - This page contains links to the online help for all versions of ShopSite, and is an excellent place to start. Each version has a QuickStart Guide or a Getting Started Guide tailored to the features of that particular version. In addition, you can find links on where to go for information on HTML, graphics production, and design tips.
ShopSite Video Tutorials - This page has a variety of flash-based video tutorials to guide you through using ShopSite and many of its popular features.
Credit Card Processing in ShopSite - This short, easy-to-understand guide explains how real-time credit card processing works in ShopSite. It includes information on the types of accounts that you need to have to accept credit cards, and the typical costs involved. It also has links to merchant account providers and payment gateway services that work with ShopSite.
ShopSite User Guide - From getting started to some advanced tips, this guide can help you to quickly become proficient with ShopSite. The guide is 130 pages long and reflects ShopSite 4.3. This file is about 4 MB in size and requires Adobe Acrobat Reader.
The ShopSite Merchant Newsletter - Looking for tips and information on using ShopSite features? How about relevant news from the world of e-commerce? Read and subscribe to the ShopSite Merchant newsletter to keep up-to-date on your favorite store-building program!
Knowledgebase - If you are having what appears to be a technical error with ShopSite, use this link to go to the ShopSite knowledgebase. In the upper left-hand field, enter a short description of the problem or error you are having. The database will bring up a number of potential solutions for you and your store.
ShopSite Forum - If you are trying to stretch ShopSite to the limits, you can ask questions and read how other merchants, designers and ISPs have worked to get the most out of ShopSite. The Forums are available at http://support.shopsite.com/forums/.
ShopSite Technical Bulletin - You may also subscribe to the ShopSiteTech list server to receive ShopSite Technical Bulletins, which are sent out periodically to inform subscribers of new releases and patches and other ShopSite news items.